Privacy Policy
Effective Date: 15th July 2026
1. Introduction
Tor Generics Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
---
2. Data Controller
The data controller responsible for your personal information is:
Tor Generics Ltd
Registered Address:
Email: tor.genericsltd@btconnect.com
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
---
3. Information We Collect
We may collect the following categories of personal data:
Information you provide directly
* Name
* Company name
* Job title
* Email address
* Telephone number
* Country
* Information contained within your enquiry
Information collected automatically
When you visit our website, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Operating system
* Pages visited
* Date and time of your visit
* Referring website
* Website usage statistics
This information is collected through cookies and similar technologies.
---
4. How We Use Your Information
We use your personal data to:
* Respond to enquiries.
* Communicate regarding our products and services.
* Assess potential commercial partnerships.
* Improve our website and user experience.
* Maintain website security.
* Comply with legal and regulatory obligations.
* Prevent fraud and misuse of our website.
We do not sell your personal information.
---
5. Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interests
Processing enquiries from businesses and prospective customers.
Managing our commercial relationships.
Improving our website.
Maintaining website security.
Consent
Where required, such as for optional cookies or marketing communications.
You may withdraw your consent at any time.
Legal Obligation
Where processing is necessary to comply with applicable laws or regulatory requirements.
---
6. Marketing Communications
If you choose to receive marketing communications from us, we may contact you regarding products, services, industry updates or company news.
You may unsubscribe at any time by following the instructions in our communications or by contacting us directly.
---
7. Cookies
Our website uses cookies to improve functionality and analyse website performance.
Cookies may include:
* Essential cookies
* Analytics cookies
* Functional cookies
Where required by law, non-essential cookies will only be used after you provide your consent.
---
8. Analytics
We may use analytics services such as Google Analytics to understand how visitors use our website.
Analytics data is generally aggregated and does not directly identify individual users.
Where applicable, IP anonymisation and privacy settings are enabled.
---
9. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
* Website hosting providers
* IT service providers
* Analytics providers
* Professional advisers
* Regulatory authorities where legally required
All third-party providers are required to process personal data securely and only for authorised purposes.
We do not sell or rent personal information.
---
10. International Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
* UK International Data Transfer Agreements (IDTA)
* UK-approved Standard Contractual Clauses
* Transfers to countries recognised as providing adequate protection
---
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting obligations.
When personal data is no longer required, it is securely deleted or anonymised.
---
12. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
* Unauthorised access
* Accidental loss
* Misuse
* Alteration
* Disclosure
* Destruction
Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
---
13. Your Rights
Under UK data protection law, you have the right to:
* Access your personal data.
* Request correction of inaccurate information.
* Request deletion of your personal data where applicable.
* Restrict processing.
* Object to processing based on legitimate interests.
* Request data portability where applicable.
* Withdraw consent where processing relies upon consent.
* Lodge a complaint with the Information Commissioner's Office (ICO).
---
14.Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
---
15. Children's Privacy
Our website is intended for business users and healthcare professionals.
It is not directed at children under the age of 13, and we do not knowingly collect personal data from children.
---
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements or our business operations.
Any updates will be published on this page together with the revised effective date.
---
17. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Tor Generics Ltd
The Tudor House, Northgate, Northwood, Middlesex, HA6 2TH
Email: tor.genericsltd@btconnect.com
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk